Available information

Welcome to our automated information service. Please select an area of information from the list below.

Payment By Credit/Debit Card - How to pay by credit or debit card.
Payments by Direct Debit - How to set up a direct debit.
Other Methods of Payments - Other convenient ways of making payments.
Difficulty Making A Payment - How to contact us if you are having difficulty making a payment.
Missing Payments - Payments are missing from your balance.

Discounts - Information about discounts including single person discounts
Exempt Dwellings - Information regarding dwellings exempt from Council Tax
Change of Circumstances - What to do if their is a change to your circumstances
Exemption Reviews - Information on Council Tax exemption reviews.
People with Disabilities - Information for people with disabilities.
Student Reductions - Circumstances for student reductions.
Change of Circumstances (Students) - Student exemption - change of circumstances.
Leaving Your Course Early - Student exemption - leaving your course early.
Late Application - What you must do there is a delay in your student exemption application.
Explanation of Your Bill - How to get a complete explanation of your bill.
Advice on Filling Out a Form - How to get advice on filling out a council form.
Bill Incorrect - How to contact us if you have received an incorrect bill.

Buying a Property in the Area - What you need to tell us about buying a property in the area.
Landlords - Tenant moving in. - What you need to tell us if you are a landlord and your tenant is moving in.
Landlords - Tenant moving out. - What you need to tell us if you are a landlord and your tenant is moving out.
Moving Into the Area - Buying a Property - What you need to tell us if you are moving into the area and buying a property.
Moving Into the Area - Renting a Property - What you need to tell us if you are moving into the area and renting a property.
Moving Out of the Area - Renting a property - What you need to tell us if you are moving out of the area and are currently renting a property.
Moving Out of the Area - Selling your property - What you need to tell us if you are moving out of the area and selling your property.
Moving within the area - Currently renting. - What you need to tell us if you are moving within the area and currently renting the property.
Moving within the area - Selling your property. - What you need to tell us if you are moving within the area and selling your property.

Claim - Information about how to make a claim and access to the on-line benefits calculator.
Payment of Housing Benefit - Information about how Housing Benefit is usually paid.
Information Sharing - What to do if you want us to share information with your landlord or someone acting on your behalf.
Benefit Fraud - What to do if you suspect Benefit Fraud.
Chasing the progress of your claim - Information on how to check the progress of your claim.
Decision Notice - Explanation of your Housing/Council Tax Benefit decision notice.
Change in Household - Someone has moved in OR out of your property.
Change in Income - What to do if your household income changes.
Change in Savings - What to do if your savings change.
Arrears of Rent - What to do if there are rent arrears.
Discretionary Housing Payments - Information regarding Discretionary Housing Payments
Disagree with Decision - How to contact us if you have received a decision you disagree with.
Further Advice - A list of independent agencies that can offer advice and guidance.
Benefit Notification Letter - Information on your benefit notification letter.
Change of Circumstances - How to inform us if you have a change of circumstances
Checking the Progress of your Claim - How to chase the progress of your claim.

Charitable Rate Relief - Information Rate reductions for charities
Empty Property Legislation - Information on Empty Property Legislation
Change in Circumstances - Contacting us if you move or have a Change of Circumstances.
Rateable Values - Information on rateable values.
Small Business Rate Relief - Informartion regarding rate relief for small businesses
Transitional Arrangements - Help to phase in the effects of changes to rateable values.

Reminder Notice - Information regarding receiving a Reminder Notice.
Final Notice - Information regarding receiving a Final Notice.
Summons - Information regarding receiving a Summons.
Liability Order Notice - Information regarding receiving a Liability Order Notice.
Committal Notice - What to do if you have received a Committal Notice

Contact Us - Enquiry form - If you are unable to find the information you require, you can use this form to ask us a question directly

Hartlepool Revenues & Benefits Information